Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of My Heart Teddy™
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. Please contact us at support@myheartteddy.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
M***y
so cute, soft, and cuddly. Thank you so much for shipping it fast.
M***y
So cute, lovely, and cuddly. Thank you so much
M***y
so cute and adorable, thank you so much
M***y
Cute and soft, thank you so much
Customer
So soft and cute, thank you so much
M***y
So cute and kawaii, Thank you so much
A***r
literally exactly like a squishmallow and its ADORABLE 100% recommend
M***e
Came so quickly! Will definitely be ordering more 🙂
S***b
This HONESTLY feels like a squishmallow lol and the color is awesome. Vibrant and not dull at all. c:
L***r
so cute!
M***e
I love it! The store is so amazing
Customer
so happy with it! so soft and a bit bigger than i expected so i’ve been using it as a pillow or something to rest my head on. it is probably 45cm long as described. would buy again for sure!
N***r
nice
Customer
Very satisfied.
U***z
OMG I LOVE IT SO MUCH HES SO SQUISHY AND CUTE thank you for the free key chain <3 the shipping to the uk did take quite a long time but that’s completely fine due to corona delays
Customer
It’s amazing it came in great condition, so cute I recommend!! 🙂
A***r
Very nice material so squishy bag was ripped thoigh
U***r
it’s so soft I love it
Customer
Received it today, what a surprise that it came earlier than expected!! It’s exactly as described, very soft and chubby 🙂 Love it！
A***e
Looks and feels real!! Fast shipping with cute keychain!!
Z***s
Cute!!!!
M***u
Sooo cuteee! Came with a lil gift:))
C***r
I love it! looks better than the picture, his heads a little long but if u squish it like i did it looks normal
Customer
its really nice ( i already onew because this is the second time i am ordering here) and its supper cute this time i also got a free keychain. ot arived in 12 days so im happy
D***e
I am very happy with this product. Great size, great quality, great store. I guess I’ll buy more. Thank you! 🙂
A***s
such a perfect bear, my daughter loves it and thank you so much for the lovely packing. definitely recommended
L***e
Excellent quality ! I’m very surprised and happy !!! Very soft and exactly like in the picture. I’m definitely going to buy the little Dino one to match (they are in the same style). Very cute, very good packaging and I’ve got shipping updates !
V***l
It is perfect! Like the picture, super soft! Highly recommend the store because it super fast response and is very attentive! Buy without fear!!
N***s
I am so happy with it! I have the 60 cm purchased and he is perfect !! There was also still is a super cute sleutelhangertje at. He was there within 10 days! Super fast delivery! YEEEEE
S***n
It’s large, fluffy, soft and very cute. Exactly like the picture. Shipment was securely packed and thank you for the little gift.
S***a
i love this squishmallow sm, looks exactly like the pictures and I got free keychain with the product
Customer
Very impressed! Super soft and cute plush. Very pleasant store.
M***a
Same as the photos, fast shipping. It arrived early!