Frequently asked questions

Is it important to note that the images of the product on our website may not precisely match the actual product you receive?

It’s essential to note that the images of the product on our website may not precisely match the product you receive. While we make every effort to represent our products accurately, there can be variations in color, texture, or other details due to factors such as screen settings, lighting conditions, and manufacturing processes.

We want to assure you that the quality and functionality of the product remain consistent with our high standards. However, we understand the importance of transparency and want to manage your expectations to ensure your complete satisfaction.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Do you have a refund policy?

We have a 15-days return policy, which means you have 15 days after receiving your item to request a return.

What should I do if I receive a damaged or wrong product?

Contact our support team immediately and send photos of the product as it was delivered. The support team takes then necessary actions to fix the issue.

Do I receive an invoice for my order?

Yes, You will received an invoice in the order confirmation email that we sent you right after your payment was processed.