Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide worldwide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 4 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of My Heart Teddy™
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. Please contact us at support@myheartteddy.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A***o
Very strechy and comfy. A bit transparent.
P***W
This dress’s fabric is so soft and nice, and beautiful to wear. Absolute 5 stars!!!!
M***m
really cute!! it arrived fairly quickly which was nice. the fabric isn’t itchy or uncomfortable, and it stretches a good amount! only thing is i would’ve sized down as it was on the looser side, and that was with following the chart. all in all i’d say its worth it to buy!! probably gonna buy the sweater to go along with it c:
A***r
Amazing quality, I was shocked at the quality. I highly recommend!! I bought the blue set and it is adorable.
Y***g
It’s very cute, love the cardigan that I purchased along with this dress. Good fabric and it’s not see through. Highly reccomend.
Y***g
Love the quality, I love how it feels on my skin. Good fabric!
Customer
I LOVE IT!!! super cute for spring! the waist is a little big bc i like it to be snatched on my waist but i have a waist cincher from amazon so i’ll wear a cardigan w it on so it’s nothing too durastic!
A***L
it is just like the picture it is amazing i like it! the top look more beige then white
Customer
great quality it looks the same as pictures, a little bit loose so get smaller size if you want a tight fit :)) came a week early
N***r
dress looks exactly like the picture (a little bit more peachy). the top half of the dress is see through. surprisingly fast delivery
F***r
The dress is SUBLIME, perfect for summer, the material is soft, nice and very light. In M she suits me perfectly, if I had taken in S she would have molded me but I would go back anyway.
Customer
Cute and well fitting dress. I love it! I’m a regular S und bought M, it fits me perfectly
U***r
this is perfect !!! looks exactly like the photo and it’s SOOOO SOFT. it’s rlly rlly rlly soft and comforting and can go with so many dresses.
Customer
Oh, my God, This dress is amazing! There is no smell, all the lines are even, sewn neatly and look expensive. I would also like to commend a very helpful store who gave me such a great suggestion and delivered the goods quickly