Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of myheartteddy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***a
Came very quickly, almost in 10 days. I ordered for 36 feet, sent a boat
Customer
Delivery to St. Petersburg 2 weeks Slippers Super
D***d
Great material, very cute, arrived in 1 month! Was very happy!
M***r
Wonderful… the quality is perfect, about the delivery time… was expected to arrive in 03/06/2021 and today arrived on 10/05/2021. Well ahead of schedule.
M***l
Size a little big but it’s good like that there is more space, very comfortable
Customer
Wonderful as always, I love them, second time I ask, I send very fast order
Customer
Wonderful item, second time I buy from this store, very fast arrived in 2 weeks south of Chile, I will still buy 🙂
Customer
I liked slippers very much, the quality is good
P***n
Reached Kaluga in 3 weeks, slippers of excellent quality.
W***r
Slippers are beautiful, odorless, a little split seam, not critical. Thank you.
R***z
Very comfortable and comfortable, they are very well made. Recommended at 100%. They arrived in a month to Mexico.
8***r
Delivery to Belgorod 2 weeks. Slippers Super! My daughter is delighted. Seller recommend.
Customer
Доставка 20 дней. Тапки очень мягкие, мимимишный, пришли целые спасибо
M***a
Thank you, dear store. The child dreamed of such, took the smallest size 8 year old child, norms, with a margin. Fast shipping.
A***a
I ordered, not myself, but a loved one. I liked everything, very good quality
A***v
Cute, the quality is good. The sole is firm, so you do not drown in the softness of these avocado
S***G
All as in the description, soft and warm. Thank you store delivery fast 11 days.
A***o
Shipped quickly and appreciated in good quality, I am happy with the product received, recommended store.
M***o
Excellent slippers, came quickly, quality, I recommend the store
N***v
Delivery is fast, the quality is good. Slippers are soft, do not slip on the floor. Ordered 38 size (24,5 cm), came 27 cm.