Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of myheartteddy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***a
I thought it was small when packed, but when I opened it, it was huge. Shipping was fast.
P***0
Fluffy and real, needs more stuffing but it’s perfect
O***a
Unrealistically cool goose. Ordered 1,30. My daughter loves to play with him. It is very soft, so it is also suitable for sleep as a pillow
U***r
G O O S E He’s so huge and soft! Was shipped and delivered very quickly! I’m very happy!
A***r
I LOVE IT !!! it is very cute and the quality is good for price :)) one thing to know is when they say it’s 190cm they measure from the beak to the toes 😀 oh and another thing to know is i placed the order on January 29 and it was supposed to come March 1 but instead came early on February 13 :DDD
L***i
Really fluffy and soft he’s so cute
Customer
amazing quality, really cute ♥️♥️
R***g
adorable, soft and fluffy. kosher animal toy
M***s
So cute and soft
K***r
Adorable and so soft!
K***e
I just love my new duck, he’s the perfect size and very well made. I highly recommend this!!
J***z
good quality
A***n
Well, it’s just an invisible, it’s super, delivery to two tizhna and the room, the granddaughter is super satisfied, I recommend the product, do not stick, and sell, uncle!
Customer
Product quality very, worth!!!
Customer
I LOVE IT!! First of all it shipped faster then it was supposed too, it arrived in about 15 days while it was arranged to ship in 30, which was perfect for me because it came right before Christmas. On Amazon this is going for almost 100 dollars, so the price is super reasonable. The quality is amazing it’s so fluffy and soft and the accurate size! This is the perfect gift to get someone. Also store was super responsive!
M***v
Absolutely amazing !!! Great quality – beautiful color ! I will be buying another one in gray color for our son .
N***a
I bought the biggest one they had and it was great!!! Even better than I expected
T***a
Goose is unreal! At me with a position for sleep always a problem, only by laying pillows I can sleep and here the goose is very helpful! Now I lie on it both day and night. Convenient. The only thing, it seemed to me that it was not full enough, so I ordered a little more stuffing, but it’s a matter of taste and convenience. There is a lock, you can fill as much as you need. Thank you store. The parcel went to Atlanta for 2 weeks
Customer
Super soft and came within 1.5 weeks! Highly recommend.