We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of myheartteddy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.96 out of 5 based on 50 customer ratings
50 reviews
100% of buyers enjoyed this product!
5 stars
( 48 )
4 stars
( 2 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
B***y –
excellent
Rated 5 out of 5
S***s –
The backpack is not bad, but i thought it would be better. the last backpack ordered also on ali, only another company, it was very high quality. served the child for two years. this was a little worse in quality, but i hope for a year enough. this backpack is still better in quality and price than those sold in our city, so i do not complain)
Rated 5 out of 5
R***r –
It looks strong and wide
Rated 5 out of 5
F***z –
Excellent!! Top quality handbag, tailor made good, 4 cell plus 2 cells side, really convenient to use, recommend!!
Rated 5 out of 5
M***a –
Very good backpack!! All as in the line is sewn! All locks work! Threads do not stick out!! Light comfortable. But who takes junior classes, take the size is not the smallest. Long books of the first-grader is not a manor. Take the following size. Recommend!!!
Rated 5 out of 5
N***n –
Qualitatively sewn
Rated 5 out of 5
Customer –
Beautiful Backpack Durability will show
Rated 5 out of 5
E***a –
Good backpacks, s size is just for a first-grader. Delivery is fast.
Rated 5 out of 5
E***k –
Excellent quality for such a sum. Let’s see how long it will last in use
Rated 5 out of 5
A***a –
Class
Rated 5 out of 5
I***a –
Delivery 14 days to smolensk, the child liked the backpack. Threads do not stick out, all locks are still working. The store put a small present, for which he thank you very much. Recommend!!!!
Rated 5 out of 5
Customer –
Class, in a large backpack. I’m on the hang. Spvidka delivery. Pencil case in podharunok. Uncle. I recommend.
Rated 4 out of 5
Customer –
fell in love with the bag wish I did order a bigger size….colors pop as seen in photo….full of compartments….I just loved it…
Rated 5 out of 5
E***n –
Good knapsack
Rated 5 out of 5
Customer –
Normal quality, can take
Rated 5 out of 5
T***h –
Fast delivery, parcel tracked. The backpack is good, the lightning all work, the seams are even. The store sent a pencil case as a gift. Thanks to the seller.
Rated 5 out of 5
A***a –
Seller thanks! The link was sent the day after payment, to st. petersburg reached in a month. The quality of backpacks is satisfied, the product corresponds to the description.
Rated 5 out of 5
V***h –
Excellent children’s backpack for such a cost. Came in size for a child of 10 years for school.
Rated 5 out of 5
E***a –
A good backpack for filling. Seams quality, all zippers working, the folder for technology climbs without problems. The store put a cute pencil case as a gift. Thank you!)
Rated 5 out of 5
R***r –
The backpack is wonderful, very comfortable and roomy, the delivery of 1,5 months, just by 1 september managed 🙂
Rated 5 out of 5
Customer –
Backpack is excellent, came very quickly
Rated 5 out of 5
V***v –
Thank you. 5 + store recommend.
Rated 5 out of 5
R***r –
Ordered 8.08 paluchil 29.08 in saratov. The child liked it!
Rated 5 out of 5
N***n –
The order came quickly. the backpack is beautiful, sewn neatly. the child liked it very much. as a gift was put a purse made of material, for which a special thank you. the store recommend
Rated 5 out of 5
M***d –
Good
Rated 5 out of 5
Customer –
Better than good. Big, light,
Rated 5 out of 5
N***k –
I ordered 03.08, came 04. 09. i really wanted to send my son to school with a new backpack, but the post of russia is a kapets. The backpack lay in novosibirsk for 20 days, already thought that it was torn. The chinese sent very quickly, there are no complaints to them! Put the pencil case with a cloth as a gift, thank you. I took my son in 4 class of a larger size, a backpack is super!!! Many departments, in one i do not even know what to put. I recommend, for 1170r. In murmansk exactly this is not to buy.
Rated 4 out of 5
A***v –
Good quality, no smell, very roomy, the child really like
Rated 5 out of 5
P***v –
He went to mo for a little less than a month. The backpack is roomy, beautiful. My son really liked. Thank you!
Rated 5 out of 5
S***s –
It’s okay. Delivery was late for 2 days from the declared. The backpack is stitched well, many pockets. The child liked.
Rated 5 out of 5
A***v –
Backpack child really liked. came for two weeks with a gift.
Rated 5 out of 5
M***m –
good
Rated 5 out of 5
S***n –
Sweet.
Rated 5 out of 5
E***a –
Chic backpack! We take the second one. Fully corresponds to the description. In a large backpack fit not only a textbook and notebooks, but also a physical education form with sneakers.
Rated 5 out of 5
S***v –
Very good backpack and fast shipping. recommend store to other buyers.
Rated 5 out of 5
Customer –
Great school bag, nice price and spacious too!
Rated 5 out of 5
N***a –
Corresponds to the description! Delivery exactly month! Took a friend to his son on the first class, they are delighted!
Rated 5 out of 5
E***a –
Very comfortable backpack, the very thing to school!
Rated 5 out of 5
Customer –
The description corresponds, the child likes. Delivery-pipets, how long, came 3 days before the end of the deadline. 50 days (karl, 50 days!) the parcel lay in the sc at the border crossing, while the customs issued in 1 minute. Mail of russia-foreva! The store simply offered to wait until the end, not taking much. All references to international postal rules ended with the offer to spin all the worries on me. Formally nothing is broken, but the second time with such an indifferent attitude in this store i will hardly order.
Rated 5 out of 5
N***o –
Cool light backpack. Perfectly fit the size s for a boy of 122 cm. As a gift the store put the wallet, cute
Rated 5 out of 5
Customer –
Good quality
Rated 5 out of 5
Customer –
Good quality.
Rated 5 out of 5
S***n –
Very good.
Rated 5 out of 5
R***r –
The product fully corresponds to the description, came quickly, the quality is good. I took the child, I liked it.
Rated 5 out of 5
R***r –
Very fast delivery, to Vladimir region for 16 days. The quality of the goods is 5 +. The child is very pleased. Seller thanks and success.
Rated 5 out of 5
M***e –
Thank you! we liked the bag
Rated 5 out of 5
T***a –
For 1166₽ an excellent backpack. Proda profi, sends at the moment 5⭐️ Came for 2,5 weeks
Rated 5 out of 5
Customer –
Rucha liked it. Beautiful. neat. Pumped the child with a height of 136 cm.
Rated 5 out of 5
A***v –
Excellent backpack, the child is delighted. I recommend the product and the store.
Rated 5 out of 5
R***e –
Big, strong backpack I recommend. Thank you for the detail.
B***y –
excellent
S***s –
The backpack is not bad, but i thought it would be better. the last backpack ordered also on ali, only another company, it was very high quality. served the child for two years. this was a little worse in quality, but i hope for a year enough. this backpack is still better in quality and price than those sold in our city, so i do not complain)
R***r –
It looks strong and wide
F***z –
Excellent!! Top quality handbag, tailor made good, 4 cell plus 2 cells side, really convenient to use, recommend!!
M***a –
Very good backpack!! All as in the line is sewn! All locks work! Threads do not stick out!! Light comfortable. But who takes junior classes, take the size is not the smallest. Long books of the first-grader is not a manor. Take the following size. Recommend!!!
N***n –
Qualitatively sewn
Customer –
Beautiful Backpack Durability will show
E***a –
Good backpacks, s size is just for a first-grader. Delivery is fast.
E***k –
Excellent quality for such a sum. Let’s see how long it will last in use
A***a –
Class
I***a –
Delivery 14 days to smolensk, the child liked the backpack. Threads do not stick out, all locks are still working. The store put a small present, for which he thank you very much. Recommend!!!!
Customer –
Class, in a large backpack. I’m on the hang. Spvidka delivery. Pencil case in podharunok. Uncle. I recommend.
Customer –
fell in love with the bag wish I did order a bigger size….colors pop as seen in photo….full of compartments….I just loved it…
E***n –
Good knapsack
Customer –
Normal quality, can take
T***h –
Fast delivery, parcel tracked. The backpack is good, the lightning all work, the seams are even. The store sent a pencil case as a gift. Thanks to the seller.
A***a –
Seller thanks! The link was sent the day after payment, to st. petersburg reached in a month. The quality of backpacks is satisfied, the product corresponds to the description.
V***h –
Excellent children’s backpack for such a cost. Came in size for a child of 10 years for school.
E***a –
A good backpack for filling. Seams quality, all zippers working, the folder for technology climbs without problems. The store put a cute pencil case as a gift. Thank you!)
R***r –
The backpack is wonderful, very comfortable and roomy, the delivery of 1,5 months, just by 1 september managed 🙂
Customer –
Backpack is excellent, came very quickly
V***v –
Thank you. 5 + store recommend.
R***r –
Ordered 8.08 paluchil 29.08 in saratov. The child liked it!
N***n –
The order came quickly. the backpack is beautiful, sewn neatly. the child liked it very much. as a gift was put a purse made of material, for which a special thank you. the store recommend
M***d –
Good
Customer –
Better than good. Big, light,
N***k –
I ordered 03.08, came 04. 09. i really wanted to send my son to school with a new backpack, but the post of russia is a kapets. The backpack lay in novosibirsk for 20 days, already thought that it was torn. The chinese sent very quickly, there are no complaints to them! Put the pencil case with a cloth as a gift, thank you. I took my son in 4 class of a larger size, a backpack is super!!! Many departments, in one i do not even know what to put. I recommend, for 1170r. In murmansk exactly this is not to buy.
A***v –
Good quality, no smell, very roomy, the child really like
P***v –
He went to mo for a little less than a month. The backpack is roomy, beautiful. My son really liked. Thank you!
S***s –
It’s okay. Delivery was late for 2 days from the declared. The backpack is stitched well, many pockets. The child liked.
A***v –
Backpack child really liked. came for two weeks with a gift.
M***m –
good
S***n –
Sweet.
E***a –
Chic backpack! We take the second one. Fully corresponds to the description. In a large backpack fit not only a textbook and notebooks, but also a physical education form with sneakers.
S***v –
Very good backpack and fast shipping. recommend store to other buyers.
Customer –
Great school bag, nice price and spacious too!
N***a –
Corresponds to the description! Delivery exactly month! Took a friend to his son on the first class, they are delighted!
E***a –
Very comfortable backpack, the very thing to school!
Customer –
The description corresponds, the child likes. Delivery-pipets, how long, came 3 days before the end of the deadline. 50 days (karl, 50 days!) the parcel lay in the sc at the border crossing, while the customs issued in 1 minute. Mail of russia-foreva! The store simply offered to wait until the end, not taking much. All references to international postal rules ended with the offer to spin all the worries on me. Formally nothing is broken, but the second time with such an indifferent attitude in this store i will hardly order.
N***o –
Cool light backpack. Perfectly fit the size s for a boy of 122 cm. As a gift the store put the wallet, cute
Customer –
Good quality
Customer –
Good quality.
S***n –
Very good.
R***r –
The product fully corresponds to the description, came quickly, the quality is good. I took the child, I liked it.
R***r –
Very fast delivery, to Vladimir region for 16 days. The quality of the goods is 5 +. The child is very pleased. Seller thanks and success.
M***e –
Thank you! we liked the bag
T***a –
For 1166₽ an excellent backpack. Proda profi, sends at the moment 5⭐️ Came for 2,5 weeks
Customer –
Rucha liked it. Beautiful. neat. Pumped the child with a height of 136 cm.
A***v –
Excellent backpack, the child is delighted. I recommend the product and the store.
R***e –
Big, strong backpack I recommend. Thank you for the detail.