Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of myheartteddy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***a –
nice and good quality 😉 my children are happy
D***a –
So far seems so good. Took off one star because instructions are hard to understand
V***s –
Bought as a gift – haven’t assembled yet. Pretty fast shipping to LV. Looking forward to seeing it assembled!
F***q –
Quality product. 100% accurate.
M***K –
All as the pictures. Shipment dotarła in 12 days.
M***m –
Ditto that the previous one, no music box or plexis against dust, delivery quite long, I did not receive them together while it is the same supplier.
V***n –
OK
R***r –
Good
E***k –
Super! Fast delivery-2 weeks. Wstawię stock as zbuduję House.
F***f –
The house came Autumn quickly. everything corresponds to the description and photo. no unpleasant smell. all the details are clearly executed, the instruction is very detailed, I think the assembly will not be a problem. everything is made of quality material. delivery you to Ukraine.
M***u –
Perfect
O***n –
The goods received quickly. When I collect everything I write
A***s –
He sent fast and in perfect condition, looking forward to starting everything. All right
Y***a –
This is not the first house! Third! I hurt from them))
Customer –
Without riding, I liked it very much come all the details
L***a –
Amazing!
R***e –
Delivery very fast. My girl jumps up and down of happiness! We hope that we build a house as fast as possible. Thanks for the store!
D***n –
Very well protected and arrived quickly
D***k –
Everything is exactly according to the description. The goods are satisfied. The product of health and prosperity.
E***v –
Some details have been broken, the box is crumpled
D***s –
came intact and as described!!
J***z –
I get everything in good shape including the box.
F***F –
good product, you have for your money. it’s nice, niece really like it and veryy happy. I recommend this product. quickly sent nice store.
X***u –
Fast shipping and good quality. Just that we have to use our own glue which is not that sticky. But I understand that it was because glue and tools can’t be shipped via air so that’s fine. Wonderful purchase experience. Thanks
M***a –
The parcel arrived in three weeks. The box was crumpled, but inside everything! It’s not the first time I order from this store. Everyone is happy. Thank you!
A***o –
I’m still riding it, so far everything’s in order.